walmart job survey

3.  Terry, who has been an employee in your department for about six months, can be careless about safety. He hasn't been involved in any serious accidents, but he's had many near misses. Your supervisor asked you to introduce a new employee, Susan, to the department and to help with her training. Terry overheard and offered to show Susan the safety procedures. Your supervisor thought that would be a great idea. What should you do?   Tell Terry that you think it would be better if he let you do the training   Tell your supervisor that Terry has had many near misses and not much experience   Let Terry give Susan the safety training   Volunteer to help Terry train Susan on the safety procedures 4.  It's been a very busy day, and you have just gotten a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem.However, it's the first time that you have spoken with her.Your best course of action is to:   Ask the customer to wait and ask the employee who last dealt with the customer why the problem was not fixed   Ask the customer to wait and ask the employee who last dealt with the customer to speak to her   Apologize to the customer and ask if she would like to speak to a supervisor   Apologize to the customer and ask how you can help fix the problem

5.  Each shift, you have to complete several tasks before leaving for the day. It is near the end of your shift and you probably will not have enough time to finish all of your assigned work before leaving. The best thing you can do is:   Think about changing your routine to help finish your work on time in the future   Tell the employees on the next shift that the tasks are unfinished and ask them to finish them   Explain the situation to your supervisor and ask for help   Leave for the day and complete the unfinished tasks tomorrow 6.  An employee in your department has been coming to work 20 minutes late for the past week. The rest of the employees have picked up the slack so far, but everyone is becoming angry. What should you do?   Explain to the employee how being late hurts the department's ability to get things done and that she can help by getting to work sooner   Warn the employee that you will speak to the supervisor the next time she is late   Tell the employee that it's unfair to everyone when she comes in late   Bring up lateness in the next department meeting

7.  One of your coworkers frequently complains about problems she's having with a customer. You decide to:   Tell her what you believe she is doing wrong   Empathize with her and explain that some customers just cannot be happy   Tell her to channel her energies into finding a solution instead of complaining   Ask her if she would like to discuss the situation and try to find a solution together 8.  How many of your friends or relatives work in this store?   None   One   Two or more   Prefer not to answer 10.  Why did you leave your last job?   lack of recognition   lack of opportunity to advance   poor work assignments   disliked supervision   disliked co-worker(s)   poor pay or benefits   poor location   to return to school or training   to take a better job Section 2 This section describes work-related situations and possible ways of responding to them. Use the scale below to rate the effectiveness of each action. Rate the effectiveness of each action listed below for dealing with an angry customer who has come to you with a complaint. 1 Very Ineffective 2 Somewhat Ineffective 3 Neither Effective Nor Ineffective 4 Somewhat Effective 5 Very Effective 11.  Outlining reasons why the customer's concern is not right 12.  Listening to and understanding how the customer feels about the situation 13.  Asking for the customer's ideas about how to best deal with the concern 14.  Referring the customer to a more experienced coworker Section 2 This section describes work-related situations and possible ways of responding to them. Use the scale below to rate the effectiveness of each action. Rate the effectiveness of each action listed below for dealing with a difficult employee. 1 Very Ineffective 2 Somewhat Ineffective 3 Neither Effective Nor Ineffective 4 Somewhat Effective 5 Very Effective 15.  Dropping small hints to let this coworker know that his or her behavior is bothering you 16.  Talking to other employees about the situation 17.  Asking your supervisor to schedule you to work with somebody else 18.  Trying to find out the root causes of the coworker's bothersome behavior Section 3 Use the scale below to indicate how much you agree or disagree with each statement in this section (1, 2, 3, 4, or 5). 1 Strongly Disagree 2 Disagree 3 Neither Agree nor Disagree 4 Agree 5 Strongly Agree 24.  No one is the victim when you steal from your company 25.  I ask questions that nobody else does to learn why something occurred 26.  If I'm unhappy with a job, the best thing for me to do is to quit as soon as possible 27.  I believe that I have the ability to deal with feedback effectively 28.  What is good for the organization is the concern of supervisors,not employees Click the "Exit" button to continue your assessment at a later time. Your progress will be saved. Section 4 For each item in this section, indicate the response that most accurately represents your experience. 29.  What has been your major reason for wanting to change jobs in the past?   to have more interesting work   to have more likeable co-workers   to increase my pay   to make better use of my abilities   some other reason   have never wanted to change jobs Section 4 For each item in this section, indicate the response that most accurately represents your experience. 30.  Which of the following is most important in a job at this point in your life?   the kind of work I actually do   how much money I make   job security   what people think of someone doing the job   how I can use a job to eventually get a better one   none of these Section 4 For each item in this section, indicate the response that most accurately represents your experience. 31.  Based on your prior work experience, which of these would bother you most?   vague reasons for company policies   low pay   lack of cooperation between employees   poor planning of the work   uncomfortable working conditions   lack of recognition   all of these would bother me   does not apply because I have no prior work experience   n ot sure Section 4 For each item in this section, indicate the response that most accurately represents your experience. 32.  How long do you expect to stay in this job if you are hired?   < 3 months   3+ months - 1 year   1+ - 2 years   2+ - 5 years   more than 5 years 33.  Which of the following do you enjoy most?   explaining complicated material to others   handling multiple assignments   asking questions about new procedures   writing technical instructions for others to follow   do not enjoy any of these

Section 4 For each item in this section, indicate the response that most accurately represents your experience.

35.  Which one of the following would you be most comfortable doing?   introducing yourself to a stranger   calling a friend to ask a favor   standing to speak at a meeting with a large audience   making a complaint to an executive or politician   returning a call to an angry customer   very comfortable doing any of these   would not be comfortable doing any of these Section 4 For each item in this section, indicate the response that most accurately represents your experience. 65.  How many times have you wanted to quit a job because of problems with a supervisor?   never   once or twice   a few times   many times   too many times to count   do not remember Questions 65 - 65 of 65 You have completed but did not pass the assessment. This assessment will remain effective until     October 13, 2017. Assessments Your information has been saved. However, your Online Hiring Center session has expired and you must login again. To return to your application, please click on the "Exit" button and re-login.